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Measuring Facility Management Performance Through Customer and Employee Engagement: A Framework for Improving Customer Perception of Service Delivery

Program

Fulbright Visiting Scholar Program

Program Country

Grant Activity Type

Research

Discipline

Specialization

Architecture & Urban Planning

Academic Year

Dates

April 2013 - August 2013

Flex

No

Scholar type

Non-U.S. (Visiting) Scholar

Project Title

Measuring Facility Management Performance Through Customer and Employee Engagement: A Framework for Improving Customer Perception of Service Delivery

Scholar Information

Grantee

Matthew Tucker

Title

Senior Lecturer

Institution

Liverpool John Moores University

Host Institutions

Institution

Georgia Institute of Technology

Faculty

Kathy Roper

Host Department

School of Building Construction